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New Vista a complete and modular billing plaform

Customer Care Module
The Customer Care module is designed to provide customer details at the fingertips of the Service helpdesk. Its user-friendly, customizable interface is one of its major strengths

Some of NewVista's core features available through the Customer Care module are:
  • Configurable billing options
  • Special rates which override a customer's plan
  • Cost centers for services
  • Service identification tags (e.g. John's extension)
  • Invoice display options configurable for each customer
  • Seamless fixed telephone service provisioning and management with major telecommunications carriers such as Telstra, Optus, AAPT, MCI, RSL
  • Quick and easy access to current service status'
  • Management and tracking of hardware, site jobs
  • Answering and tracking customer enquiries
  • Complaint and dispute management
  • Tracking of payments and full ledger activity
  • Instant access to invoice images
  • Ability to manage reward programs
  • And more...

 

 

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